Hello, this is synchrok, PD of Axis Blade.
We sincerely apologize for the inconvenience caused during your gameplay.
Below are the details regarding the situation and our response:
■ Situation
•
On April 27, 2025, at 1:42 PM (KST), we received a report regarding a vulnerability that allowed illicit crystal farming.
We immediately conducted a non-disruptive server maintenance to address the issue.
◦
10 users who exploited this vulnerability through illegal programs have been permanently banned.
•
During this maintenance, a critical issue related to consumable items occurred:
◦
When using Energy Recharge Items and Awakening Material Boxes, unintended amounts were granted.
◦
Blade Selection Boxes always provided the first listed blade.
◦
Part Selection Boxes always provided the first listed part.
•
At 3:33 PM on April 27, 2025 (KST), we detected the issue and immediately initiated an emergency maintenance.
•
The maintenance was completed around 8:00 PM (KST) on the same day.
■ Actions Taken
•
Issue period:
April 27, 2025, 1:42 PM ~ 3:33 PM (KST)
•
Measures implemented:
◦
All Energy Recharge Items used during the issue period have been restored via the mailbox, and energy values have been normalized.
◦
All Awakening Material Boxes used during the issue period have been reissued via the mailbox, and the number of awakening materials has been rolled back to pre-issue values.
•
For Blade Selection Boxes:
◦
If a blade was obtained:
▪
Blades that have not been leveled up, limit broken, or equipped with parts will be retrieved, and the selection box will be reissued.
◦
If a bit was obtained:
▪
Bits will be retrieved if possible, and the selection box will be reissued.
◦
If Blade Coins were obtained:
▪
Blade Coins will be retrieved, and the selection box will be reissued.
•
For Part Selection Boxes:
◦
Parts that are Level 1, 0 Exp, and not equipped will be retrieved, and the selection box will be reissued.
•
If you would like your Blade or Part retrieved and reissued,
We will review your case and assist you promptly.
■ Compensation
1,000 Crystals
Normal Booster Ticket x5
•
The compensation will be delivered via your mailbox.
We sincerely apologize again for the inconvenience caused by this issue.
We will conduct even more thorough inspections and validations in the future
to prevent similar incidents from happening again.
Thank you.