Hello, this is synchrok, PD of Axis Blade.
We would like to inform you of the following:
1.
Recently, our abnormal gameplay detection system flagged Arena records showing over 1 billion damage dealt, and sanctions were issued for suspected use of illegal programs.
Upon a thorough investigation, it was confirmed that the issue was caused by a bug related to the "Flame Saka" skill, not by any unauthorized activities.
We sincerely apologize for the delay in identifying the cause.
All accounts that were mistakenly sanctioned have been fully restored, and compensation will be provided to affected users via the in-game mailbox.
2.
There was a temporary issue where some purchases were not properly delivered.
This issue has now been resolved. If you have not received your purchased items, please reconnect to the game.
3.
A temporary server connection issue occurred, but it has also been resolved.
We sincerely apologize for any inconvenience this may have caused.
As a token of our apology, the following compensation will be provided:
◆ Reward: Normal Booster Ticket x5
We will continue to work diligently to prevent similar issues and provide a stable gaming experience.
Thank you.