After completing a purchase, there may be a short delay before the item is delivered in-game.
In most cases, simply restarting the game will trigger the [Restore Purchase] function automatically, and any undelivered items will be granted.
If the item still hasn’t arrived after restarting, please contact us using the form below:
■ Undelivered Item Inquiry Format
1.
Player ID (Can be found in your game settings)
2.
Date of purchase
3.
Name of the purchased item
4.
Receipt number
5.
Reissue or Refund (Please specify)
※ The item will be reissued to the account used to submit the inquiry.
※ If you would prefer a refund instead of reissue, please make sure to write [Refund] in your message.
※ If you are using the App Store on iOS, please include a screenshot of your receipt with the order number when contacting support.
Axis Blade Customer Support